Thursday, December 20, 2012

Checklists for Success

As a pilot, we need to get a check ride every year if you want to keep flying.  The bigger the plane the more difficult the check ride is the rule of thumb. The truth is a lot easier than that.

There is a saying in aviation, when something happens either "wind your watch" or "sit on your hands".  The reason is simple. The knee jerk or impulse reaction is usually the wrong reaction.  I see it in aviation and I see it in business every day.

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It is almost an irony of the jet age and the information age that going faster isn't always the best method.  Big jets get places fast, but don't change trajectory quickly.  Business is much the same.  When an engine catches fire in an airplane, specifically a big airplane there is an impulse reaction to shut the engine down and use the fire extinguisher.

While those two steps are on the checklist there are other things to check first.  For instance, you want to make sure it is a real fire, not a false alarm.  Shutting down an engine that really isn't on fire makes things worse when you are halfway between New York and London or Los Angeles and Honolulu.  We call this a self induced emergency.

In business the same thing can happen.  I see it in my office and I see it in my clients offices.  The big difference between flying and business, is pilots have a checklist.  Our "checkride" is really a reminder to use the checklist.  Unfortunately, business owners don't get to practice emergency procedures and test out their checklists.  Many big name franchises have excellent training manuals that include these checklists.  If you are a small business, and didn't work for a competitor and "borrow" the checklists, you have to build yours by trial and error.  That can be an expensive checklist.

A business coach can be like the flight instructor on a check ride.  The business coach can ask you questions about scenarios that are likely to happen and you haven't seen yet.  Then you can build the checklist for your staff before the business is actually on fire.  Teachers even have a checklist for fire drills and yet most business owners don't.

Many things that you as the owner do every day can be handed off to your staff very effectively by just building a simple checklist and training your staff to use it.  The key to success here is followup.

When you hire a really good business coach what you are really hiring is someone to hold you accountable for achieving your stated goals and reaching that next level of freedom and success in your business.  Your mission is to find tasks that you can shed to your staff and hold them accountable in the same way.

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As you build your checklists and your staff begins to take over your tasks, you can focus on your business instead of working in your business.  Need help?  For $297, I'll send you a copy of the "Easy Guide to Internet Marketing", and for the first ten people, I'll add a $100 Google adwords coupon if you don't already have an account and we'll spend an hour going over how to create the right ads and create a checklist so you don't have to do it.  That is a $1,675 value for $297.

Not convinced. I'll do one better.  How about a money back guarantee.  If you don't think you got a deal, I'll refund your money, you keep the book.  email me at scott@ownersplay.com and I'll send you the questionairre and a paypal invoice so when we get on the phone we can get you started right away.

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Thank you for your insights.